Your first trade,
understood.
A view on the companies building what comes next. Here’s how your wallet, your funds and your trades fit together.
What is Wins?
Wins is an interface to company perpetual markets on Hyperliquid, including markets operated by Entropy and XYZ. Prices, candles, depth and trades come from Hyperliquid. Your wallet signs trading actions; Wins does not take custody of your funds.
A perpetual is a derivative with no scheduled expiry. Going long or short gives you exposure to its market price. You do not buy company shares, receive shareholder rights or own part of a private company. Private-company market valuations are not the same thing as a verified stock price.
Add funds.
- Sign in and open Add funds. Check the selected wallet. Choose Arbitrum or Ethereum for a direct native-USDC transfer.
- Send from your other wallet or exchange. Use the receiving address shown in Wins and select that exact network. Receiving funds does not ask you to sign in Wins.
- Keep ETH for gas on that network. You need it when transferring USDC out of your wallet. A USDC balance alone does not pay the network fee.
- Select Use wallet funds. Review the amount and route before approving the transfer into Hyperliquid. Ethereum may require a separate USDC approval before the transfer; an approval alone does not deposit funds.
- Move collateral if prompted. Some accounts keep separate balances for market operators. Wins shows available sources and a reviewed move into the selected market. Shared-balance accounts may skip this step.
Use Your balances to see wallet USDC, unallocated funds and market collateral. Opening Add funds, copying an address or checking balances never places an order.
Your network. The right route.
Direct wallet funding currently supports native USDC on Arbitrum and Ethereum. Other supported assets can be converted by Relay before they enter the Wins funding flow.
| YOU START WITH | ROUTE | RECEIVE |
|---|---|---|
| Arbitrum · USDC | Direct wallet transfer | Arbitrum USDC |
| Ethereum · USDC | Direct wallet transfer | Ethereum USDC |
| Robinhood Chain · USDG | External conversion via Relay | Arbitrum USDC |
| Solana · USDC | External conversion via Relay | Arbitrum USDC |
| Ethereum · USDT / USDG | External conversion via Relay | Arbitrum USDC |
Using Robinhood USDG or Solana USDC
In Add funds, expand Solana USDC · Robinhood USDG and choose your asset. The link opens Relay with the source asset and your Arbitrum USDC receiving address filled in. Connect the wallet that holds your source funds there. An embedded Wins wallet is not automatically connected to Relay.
Check the current quote, source network, token, receiving address and fees on Relay. Once the conversion settles, return to Wins, choose Arbitrum and check your wallet balance. Then move USDC into trading. You still need destination ETH for that next transfer.
Route mechanics: Relay documentation ↗
Take a position.
Select a company, choose Buy / Long or Sell / Short, then set your size and leverage. Check the order review before signing. The available balance and permitted size depend on your actual Hyperliquid account and the selected market.
Market or limit
A market order seeks an immediate fill within its execution constraints. A limit order specifies your price or better. Unfilled limit orders can remain open; time-in-force options determine whether an order rests or cancels. An order can fill partially. Check Positions and Open orders for the actual outcome.
Leverage and exits
Leverage increases exposure relative to margin and can amplify losses. Positions can be liquidated. Reduce-only is intended to reduce an existing position rather than create the opposite position. Take-profit and stop-loss orders can help manage exits, but do not guarantee an execution price.
Reading the terminal
The mark price, oracle reference, last trade and order-book midpoint can differ. Funding is separate from trading fees and changes over time. A 1D candle represents a whole day; a newly listed market may have only a short daily history. No extra history or order-book liquidity is invented to fill the screen.
Paper practice is a separate simulation. Its balances and fills are not live wallet funds. For exchange order definitions, see Hyperliquid’s order guide ↗.
Move money back out.
- Free the funds you want to withdraw. Margin supporting positions or open orders may not be withdrawable. Review those commitments first.
- Move market collateral out if needed. Separate operator balances must be moved into an eligible withdrawal source. Shared balances follow the account’s available-withdrawal limits.
- Choose Withdraw → Trading → wallet. Select the network and amount. Review the destination wallet, current fees and net amount before signing.
- Wait for the wallet balance to update. A pending or forwarded transfer is not a confirmed credit. Check its status before starting another transfer.
- To send onward, choose Wallet → address. Enter the receiving address for the same network and review it carefully. Keep enough ETH to pay the network fee.
Direct withdrawals return USDC to your selected wallet on Arbitrum or Ethereum. Solana and Robinhood USDG are not direct withdrawal destinations in Wins. Any onward conversion is a separate transaction with its own quote and fees.
Availability.
Access also depends on location checks and applicable service restrictions. If Wins cannot verify trading availability, it blocks live execution. Being outside the United States does not by itself establish eligibility.
If your account shows an availability restriction, you can still explore public prices. Contact support if you believe the location result is incorrect. Do not deposit funds on the assumption that doing so will unlock trading.
A clear way to get help.
Include your public wallet address, network, transaction hash and a description of what happened. Never include a password, private key, recovery phrase or email verification code.
help@wins.family ↗My deposit has not appeared.
Check the sending network, exact token and recipient. Use Check for funds. A wallet deposit first appears in the wallet balance, not trading collateral. If a reviewed transfer is already pending, inspect its status and transaction hash before trying again.
I approved USDC, but my balance did not move.
An ERC-20 approval only gives the transfer contract permission to use the specified tokens. It does not transfer them. Review the transfer’s status and follow the next step only after checking whether the transfer was actually submitted.
An order or transfer timed out.
A timeout is not proof of failure. Check open orders, fills, positions or transfer history before retrying. A second submission can create a second action. If the outcome remains unclear, send support the public transaction or order details.
Why can’t I withdraw my whole balance?
Available funds can be lower than equity because of open orders, margin commitments or fees. Refresh balances and inspect the reviewed net amount. Do not close positions solely to troubleshoot without considering the market consequences.
How do I protect my account?
Check that you are on app.wins.family before signing in. Read wallet approval requests and verify the network and recipient. Wins support will never need your recovery phrase, private key or login code.